Expert Technical Support Just One Click Away
As a valued Symply user, you can count on expert support whenever you need it. Whether its on-line 24/7/365, by phone or text, Symply professionals are here to help. Because all we do is media workflow you can be assured to get the right information quickly, and we’ll get you back into production ASAP. We take our job as seriously as you do – deadlines matter.
The Symply Difference is a 21st century support approach: 24/7/365 support from our online support center. Whether you need installation information, configuration assistance or advice, or just have a general question, we are here to help.
The Symply Satisfaction Policy
Symply stands behind every product 100%. We value your business and want you to be completely happy with your Symply solution. If you ever have an issue please do not hesitate to contact Symply support, sales, or operations directly.
What is SymplyULTRA?
SymplyULTRA is a compact 2U media production workspace that lets users share storage at very high speeds for maximum collaboration efficiency. Everything you need is there – Fast RAID storage, StorNext® 6 based metadata controllers, and simple and easy management tools.
What is the difference between SymplyULTRA and SymplyIO?
SymplyIO is the RAID-only companion to SymplyULTRA.
Why do you offer Fibre Channel and IP connectivity?
There has been much debate recently about what is the ideal interface connectivity for media workflows. The conclusion most people reach is that there is no simple answer. It depends on the type of work you do, the resolution you work in, the tools you use, and the number of people collaborating among a few other variable.
Symply wants to offer users the greatest flexibility and choice for today and future workflows.
StorNext delivers the performance and reliability needed to meet tough production and delivery deadlines—from small editorial studios to massive media production environments. An end-to-end storage solution, StorNext provides the power to rapidly and efficiently ingest, collaborate, deliver and monetize HD and 4K content. It fits seamlessly into existing storage and networking infrastructure, helping you to lower administrative costs and increase investment protection.
What is the Advantage of StorNext® 6?
StorNext is the industry leading sharing software for media production supporting Windows & Linux operating systems. When combined with its 100% compatible counterpart Apple Xsan it represents the greatest marketshare by a large margin, and due to its performance and reliable continues to dominate media production collaboration – in other words when set up properly it offer the best performance and reliability to help you meet any production need.
Frame-accurate shared access to media files is essential for effective collaboration. StorNext centralizes content and enables simultaneous, seamless and fast file sharing over high-speed IP and Fibre Channel networks.
With every increase in image resolution and every new camera source, the storage capacity needed to capture and manipulate content grows dramatically. With StorNext you can start with the amount of storage you need today and easily scale up to dozens of petabytes with zero downtime.
If I only want IP (Ethernet) Connectivity do I need StorNext?
Symply offers three models of SymplyULTRA to meet any collaboration need. The least expensive and simplest to deploy is IP only called the SymplyULTRA IP. This system while fully upgradable to Fibre Channel and StorNext at anytime, offers 10GbE and 1GbE connectivity is the most affordable SymplyULTRA system. StorNext is not required
What is a SymplyULTRA Expansion?
The SymplyULTRA Expansion is a SAS Expansion system for SymplyULTRA and SymplyIO that provides additional capacity and performance to either of those systems. It can be added at anytime with minimal reconfiguration
and offers many features unique capabilities such as remote power control and management.
The SymplyULTRA Expansion can handle up to 24 hard drives or SSDs, but can also be purchased half populated with 12 hard drives or SSDs for lower cost and capacity needs.
What is a SymplyULTRAMASS?
The SymplyULTRA MASS is a ultra high density SAS expansion system featuring 75 drives in only 4U rack space.
What systems does SymplyULTRA Expansion work with?
Currently SymplyULTRA Expansion has only been certified for use with SymplyULTRA and SymplyIO.
Can I use a SymplyULTRA Expansion with non SymplyIO RAID?
Call for configuration details.
Where do I get SymplyRTM software?
Please contact Symply support at firstname.lastname@example.org or your local Symply sales representative
What computers (OS) does SymplyRTM work on?
Currently it has been certified for Mac OSX 10.1 and above, iOS, MacOS (all), Windows 7, 8, 10.
How do I get support?
Visit gosysmply.com to find all of the ways to reach support by phone, text and email.
What are your Worldwide support hours?
Online support is available 24/7/365. Live support is available from 7am-7pm PT, (9am-3am GMT) after hours call backs, text and emails are usually available in 30 minutes.
BUYING AND GENERAL QUESTIONS
Where can I buy Symply products?
Symply products are available at better Resellers and VARs worldwide. Please contact us at 1 866-38 SYMPLY or at for a Reseller near you.
Where can I buy spare parts?
Symply sales and support packages are available at better Resellers and VARs worldwide. Please contact us at 1 866-38 SYMPLY or at for a Reseller near you.
Do you offer professional services? installation? moving services?
Symply has a network of trained VARs and consultants that offer these services worldwide. Please contact us at 1 866-38 SYMPLY or at email@example.com for more information and pricing.
What is a “Quarterly Health Report”?
SymplyRTM software can record daily performance of the workspace including clients/ports, volumes and overall performance. In a Quarterly Health Report, a Symply trained and authorized technician will review this information gathered over the quarter and produce a report which can be used to determine if the workflow is optimum or requires tuning, reconfiguration or repair.
If I want pre-sales configuration or need help with product selection what do I do?
Please contact us at 1 866-38 SYMPLY or at firstname.lastname@example.org for more expert advice and recommendations.
Important Warranty and Support Information
Symply high-performance Fibre Channel and shared storage solutions are designed to deliver superior performance and trouble-free service, yet even the finest quality products can experience issues from time to time. But not to worry - we are here to support you.
In our efforts to provide the finest after sale support, we offer several convenient ways to contact us for support:
ONLINE: Symply offers 24/7/365 online assistance, support chat, and a growing library information including getting started guides, helpful videos, FAQs, downloads, and more.
BY PHONE: Symply offers phone support 7am-7pm PT and after hours response within 1 hour.
Symply offers the purchasing customer a three year Limited Warranty from the date the system was first received, depending on the model number of the system purchased. Our warranty provides that:
The product will conform to Symply specifications
The product will be free from defects in material and workmanship under normal use and service
This warranty applies only to products which are new and in cartons on the date of purchase
This warranty is not transferable and is valid only when accompanied by a copy of the original purchase invoice
Please read the warranty section of the Symply support site for further details
WARRANTY REPLACEMENT PARTS
If you suspect a hardware fault or require support with installing a service spares kit, please call the Symply support line right away. After troubleshooting with your Symply trained technician if needed a replacement part will be sent to you. Under warranty, parts are covered by overnight exchange and will be sent to you by overnight shipping. In some cases you may be asked to return the defective part. In these cases you will be issued an RMA number and a carrier pickup will be scheduled for the return.